FTOUNI AURA — PRIVACY POLICY

Last updated: October 10, 2026

Ftouni Aura operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience (the “Services”).

Ftouni Aura is operated by Stronghold FZC LLC and uses Shopify and other service providers to provide the Services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, use Google Sign-In, participate in our Partner Program, make a purchase, communicate with us, or otherwise use our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Google Sign-In, OAuth and Google User Data

FTOUNI AURA offers optional Sign in with Google functionality.

When you choose to sign in with Google, and only after you authorize access through Google's consent screen, we may receive basic Google account information including your name, email address, profile picture and Google account identifier.

We do not access your Gmail, Google Drive, Google Calendar, Google Contacts, emails, files, documents or other private Google content.

We use Google user data only to authenticate you, create or access your FTOUNI AURA account, manage your login session, help secure your account and provide account or Partner Program functionality where applicable.

Account, authentication and session information is stored only as necessary by our authentication, hosting and infrastructure providers. Information is retained only for as long as reasonably necessary for account operation, security, legal obligations and record-keeping requirements.

Google user data may only be shared with service providers necessary to provide authentication, hosting and account functionality, or where disclosure is required by applicable law.

We do not sell Google user data. We do not provide Google user data to advertisers for unrelated advertising, and we do not use Google user data for targeted advertising, retargeting, lending, credit decisions, data brokerage or training generalized artificial intelligence or machine-learning models.

FTOUNI AURA's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

You may request access, correction or deletion of your information by emailing ftouniaura@gmail.com.

You may also revoke FTOUNI AURA's Google access at any time through your Google Account permissions.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process information such as your name, email address, telephone number, billing address, shipping address, account details, preferences, payment and transaction information, products viewed or purchased, returns and cancellations, customer-support communications, IP address, browser and device information, website activity and other information you voluntarily provide.

Payment information may be processed by Shopify, Shopify Payments, PayPal or other authorized payment providers. Ftouni Aura does not directly store complete payment-card details where payment processing is handled by these providers.

Sources of Personal Information

We may collect personal information directly from you when you create an account, make a purchase, contact us or otherwise provide information to us.

We may also collect information automatically through our website using cookies and similar technologies, receive information from service providers working on our behalf, receive authentication information from Google when you use Google Sign-In, and receive information from business partners or third parties where permitted by law.

How We Use Personal Information

We may use personal information to provide and improve our Services, create and manage accounts, authenticate users, process orders and payments, arrange fulfillment and delivery, provide customer support, process returns and refunds, maintain website security, prevent fraud, remember customer preferences, comply with legal obligations and communicate important information regarding accounts or orders.

Where permitted by law and where appropriate consent has been obtained, we may also use certain information for marketing, advertising and promotional communications.

How We Disclose Personal Information

We may disclose personal information to service providers that perform services on our behalf, including Shopify, payment processors, authentication providers, hosting providers, cloud infrastructure providers, fulfillment partners, manufacturers, shipping carriers, analytics providers and customer-support providers.

Information may also be disclosed where you specifically request or authorize disclosure, where necessary to fulfill an order, within our corporate structure where appropriate, in connection with a legitimate business transaction, or when required by law, regulation, legal process or governmental authority.

We do not sell personal information in a manner prohibited by applicable law.

Relationship With Shopify

Our ecommerce Services use Shopify.

Shopify processes certain personal information in order to provide ecommerce, checkout, payment, fraud prevention and related functionality.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, which may operate in countries different from your country of residence.

Shopify may process information in accordance with its own privacy policies and legal obligations.

Third-Party Services and Links

Our website may contain links, integrations or functionality provided by third parties.

Third-party websites and services operate under their own privacy policies and terms. Ftouni Aura is not responsible for the privacy or security practices of independent third parties.

This may include services such as Shopify, Google, payment providers, shipping providers, fulfillment providers, analytics platforms and social-media platforms.

Children's Data

Our Services are not intended for children who are below the legal age required to independently enter into transactions or provide consent in their jurisdiction.

We do not knowingly collect personal information from children where such collection would violate applicable law.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us at ftouniaura@gmail.com.

Security and Retention

We use reasonable administrative, technical and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system or security method can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for purposes including providing our Services, maintaining accounts, processing transactions, resolving disputes, preventing fraud, complying with legal and financial obligations and maintaining legitimate business records.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion, request a copy of your information, object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing or targeted advertising activities where applicable.

These rights are subject to applicable legal exceptions and limitations.

To exercise a privacy right, contact us at ftouniaura@gmail.com.

We may need to verify your identity before fulfilling a request.

European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable data-protection laws.

These may include rights to access, correction, deletion, restriction, portability, objection to certain processing and withdrawal of consent.

You may also have the right to submit a complaint to your local data-protection authority.

International Transfers

Because we operate an international ecommerce business and use global technology, payment, hosting and fulfillment providers, personal information may be transferred to, stored in or processed in countries outside the country in which you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Marketing Communications

Where permitted by law, we may send promotional emails or other marketing communications.

You may unsubscribe from marketing messages using the unsubscribe method provided in the communication or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications such as order confirmations, shipping notifications, security notices and account messages.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, analyze website usage, prevent fraud, improve performance and provide relevant marketing where permitted.

Your browser or device may allow you to control certain cookie preferences.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal obligations or business practices.

When we update the policy, we may revise the “Last updated” date shown above.

Contact

For questions about this Privacy Policy, our privacy practices or your personal information, contact:

FTOUNI AURA
Operated by Stronghold FZC LLC
CWS-1V-224099
26th Floor, Amber Gem Tower
Ajman, United Arab Emirates

Email: ftouniaura@gmail.com

For applicable data-protection laws, Stronghold FZC LLC acts as the controller of personal information where required.

Data Deletion Requests

You may request deletion of your FTOUNI AURA account and personal information associated with it by emailing ftouniaura@gmail.com from the email address connected to your account.

We may verify your identity before processing the request.

Certain information may be retained where required for legal, security, fraud-prevention, accounting, tax, dispute-resolution or record-keeping purposes.

If you signed in using Google, you may also revoke FTOUNI AURA's access through your Google Account permissions.