Shipping policy
FTOUNI AURA — SHIPPING POLICY
Last updated: September 2026
Thank you for shopping with Ftouni Aura.
This Shipping Policy explains how orders are processed, fulfilled and delivered.
1. ORDER PROCESSING
Orders are processed after payment has been successfully confirmed.
Because Ftouni Aura may use third-party production and fulfillment partners, processing may begin shortly after an order is placed.
Once fulfillment has started, changes or cancellations may no longer be possible.
2. FULFILLMENT
Ftouni Aura may use third-party manufacturers, printing facilities and fulfillment partners to produce and ship orders.
As a result, your order may be dispatched from a country different from Ftouni Aura's business location.
This does not affect your rights under applicable consumer law.
3. SHIPPING COSTS
Shipping costs are shown during checkout.
Our current standard shipping structure is:
• Orders below €98.99: €12.50 shipping
• Orders of €98.99 or more: Free shipping
Shipping rates may change in the future.
Any applicable shipping cost will be shown before payment is completed.
4. DELIVERY ESTIMATES
Estimated delivery time is generally:
7 to 30 business days
depending on the destination, carrier, customs processing and local delivery conditions.
Delivery estimates are not guaranteed unless explicitly stated otherwise.
5. INTERNATIONAL SHIPPING
Ftouni Aura ships to selected international markets.
Available destinations are determined by the shipping countries enabled at checkout.
If your country is not available during checkout, we currently do not ship there.
6. CUSTOMS, IMPORT TAXES AND DUTIES
International orders may be subject to:
• Customs duties
• Import taxes
• VAT or local taxes
• Handling fees
• Clearance charges
Where these charges are not collected during checkout, they may be payable by the customer upon import.
Ftouni Aura does not control charges imposed by local customs authorities.
7. DELIVERY DELAYS
International shipments may be delayed by circumstances outside our control, including:
• Customs inspections
• Carrier delays
• Public holidays
• Weather
• Transportation disruptions
• Security checks
• High seasonal demand
• Incorrect address information
• Local postal delays
A delayed shipment is not automatically considered lost.
8. TRACKING
Where tracking is available, tracking information may be provided after the order has been shipped.
Tracking updates may take time to appear after the carrier receives the package.
Some international tracking services may provide limited updates until the parcel reaches the destination country.
9. MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped separately.
This may occur because different products are fulfilled by different facilities or shipped at different times.
You may therefore receive more than one tracking number or package.
No additional shipping charge will be applied solely because we choose to split an order into multiple shipments.
10. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please check your address carefully before completing checkout.
If you notice an error, contact us immediately at:
ftouniaura@gmail.com
We will make reasonable efforts to correct the address before fulfillment begins, but changes cannot be guaranteed once the order has entered production or shipment.
11. UNDELIVERABLE ORDERS
Orders may be returned or considered undeliverable due to:
• Incorrect address
• Incomplete address
• Customer not available
• Failure to collect the package
• Refusal of delivery
• Customs issues
• Failure to pay required import charges
Where an order becomes undeliverable due to customer-provided information or customer action, additional shipping charges may apply if reshipment is requested.
Refund eligibility will be determined according to our Return & Refund Policy and applicable law.
12. LOST SHIPMENTS
If tracking indicates that an order may be lost, please contact us.
We may investigate the shipment with the carrier or fulfillment partner before providing a remedy.
A package is not automatically considered lost solely because tracking has not updated for several days.
Where a shipment is confirmed lost, an appropriate remedy may include:
• Replacement
• Reshipment
• Refund
depending on the circumstances and applicable law.
13. DAMAGED PACKAGES
If your order arrives visibly damaged, please take photographs of:
• The outer packaging
• The shipping label
• The damaged product
• Any internal packaging
Then contact us as soon as reasonably possible at:
ftouniaura@gmail.com
Please include your order number.
14. DELIVERY CONFIRMATION
Where carrier tracking shows the order as delivered, the order will generally be treated as delivered.
If tracking shows delivered but you cannot locate the package, please:
• Check with household members
• Check with neighbors
• Check common delivery areas
• Contact the local carrier
If the package is still missing, contact us and we will review the situation.
15. REFUSED OR UNCLAIMED PACKAGES
If a package is refused, not collected, or returned to the sender, this does not automatically qualify for a refund.
Any refund or reshipment will depend on:
• The reason for return
• Whether the item is recoverable
• Shipping costs incurred
• Applicable consumer law
• Our Return & Refund Policy
16. SHIPPING TO HOTELS, OFFICES OR SHARED LOCATIONS
Customers shipping to hotels, offices, residences, mailrooms, reception areas or shared addresses are responsible for ensuring that someone can receive the package.
Ftouni Aura is not responsible for loss after confirmed delivery to the address provided, except where required by applicable law.
17. DELIVERY TO PO BOXES
Availability of delivery to PO boxes depends on the destination and carrier.
If a carrier cannot deliver to a PO box, the order may require an alternative address.
18. SHIPPING RESTRICTIONS
We may be unable to ship to certain:
• Countries
• Regions
• Remote areas
• Restricted territories
Shipping availability is determined at checkout.
19. ORDER CHANGES AFTER SHIPPING
Once an order has shipped, we usually cannot change:
• Delivery address
• Product
• Size
• Color
• Quantity
• Shipping method
Customers may need to contact the carrier directly where address-change options are available.
20. CUSTOMER RESPONSIBILITY
The customer is responsible for:
• Providing accurate delivery information
• Monitoring tracking updates
• Collecting the shipment where required
• Responding to carrier or customs requests
• Paying applicable import charges where required
21. THIRD-PARTY CARRIERS
Ftouni Aura uses third-party shipping and logistics providers.
Carrier delays or service disruptions may occur outside our direct control.
However, we remain responsible for fulfilling our obligations under applicable law.
22. FORCE MAJEURE
Shipping may be delayed by events outside our reasonable control, including:
• Natural disasters
• War
• Civil unrest
• Government restrictions
• Customs actions
• Transportation shutdowns
• Strikes
• Severe weather
• Major carrier disruptions
We will make reasonable efforts to assist customers affected by significant delays.
23. CONTACT
For shipping questions, please contact:
Ftouni Aura
Email: ftouniaura@gmail.com
Please include your order number in all shipping-related inquiries.